Returns and Exchanges

ReturnsOur returns policy covers 30 days. If 30 days has passed since the time of your purchase we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it i.e. including all accessories. It must also be in the original packaging.

Refunds require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you of the status of your refund.

If approved, your refund will be processed and a credit will automatically be applied to the account.


We only replace items if they are defective or damaged.

Shipping Returns or Exchanges

Buyer is responsible for covering shipping costs when returning an item. Shipping costs are non-refundable.

Get a LAVA Freebie!Every purchase receives a free Charge-Check! *

For a limited time, we're including a free Charge-Check with every order to help our customers in these unprecedented times.  Charge-Check is an accessory that sits between the mobile USB charger and your phone or tablet. Charge-Check protects the device battery from being trickle charged and/or overcharged by turning on and off your mobile charger current. *Limit one per address. Click to read the whole story on Charge-Check!